Payment Policy

Accepted Payment Methods

We keep checkout quick, safe, and familiar for our UK customers. You can pay using any of the following:

Digital Wallets & Express Checkout

  • Shop Pay
  • Google Pay
  • Apple Pay

Cards

  • Visa
  • Mastercard
  • Maestro

All payments are taken in GBP (British Pound), and the options available to you are shown at checkout.

Payment Security

Your payment details are safeguarded with industry-standard encryption and secure processing technology. We never see or store your full card details at any point. Every transaction runs through trusted, PCI-compliant payment providers, so your information stays protected throughout.

Order Processing

  • Payment needs to go through successfully before we process or dispatch an order.
  • If a payment is declined or doesn't complete, the order won't be confirmed.
  • Where we suspect fraud or unauthorised activity, we may cancel an order or place it on hold for verification.

Taxes

All prices shown on our store already include any applicable taxes. The price you see is the price you pay — nothing extra is added at checkout.

Payment Issues

Hit a snag at checkout, or have a question about a payment? Get in touch with our support team, including your order number where you can, and we'll help you sort it out.

Related Policies

For delivery and returns, please see our Shipping Policy and Refund Policy.

Need Assistance?

Store Name: Sarleno

Business Name: GoMerchantSolutions Limited

Address: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom

Company No.: 17322088

Phone: +44 7882744256

Email: contact@sarleno.com

Customer Service Hours: Monday to Friday, 9.00 a.m. – 5.00 p.m. (GMT)

We aim to respond within 24 hours.